Deplorable! How deceptive can salesmen be? Mysister’s recent Audi A3 purchase at Hoffman Audiin East Hartford , CT turned out to be horrendous. The owner is a bold face fabricator. He implored my sister to work with the dealer, but how can you trust a business that is so deceitful?
In the first week, my sister brought her 2018 certified pre owned Audi back to the dealership two times. This is a car that passed their extensive check list. A fact they were proud to state.
First, a tire was slashed and covered up by Armarol. Second, the damaged tire was replaced, but when we asked for paperwork to prove the tire was new, they would not obliged her with documentation. Third, another tire, the front driver side tire lost 20 pounds of air one day after leaving the dealership.
All this was approached with a casual matter of fact attitude. Apparently, spending thirty thousand dollars isn’t enough for them to care.
There is no such thing as peace of mind! Although Hoffman boasted thirty years in business, they obviously haven’t mastered quality customer service.
After we purchased the car, they were rude, unsympathetic, and totally neglectful.
Now, the owner, manager, salesmen don’t even return my sister’s phone calls.
Would you consider this treatment to be reflective of a honorable, trustworthy business?
Reason of review: Damaged or defective.
Monetary Loss: $2.
Audi Pros: Vehicle.
Audi Cons: Deception.