State: Ontario Product: Audi Car Clear all filters (2 of 36 reviews match)

Audi - Car Review from Markham, Ontario

Our Q5 recently encountered a problem, with the front driver side/passenger side headlights cracking, which resulted in condensation build up in the housing. The warranty for our car states that it covers 80,000 KM, or 4 yrs which until August 2015, whichever comes first. Our car only has a mileage of 46,000 so we were covered under the warranty period. Brought the car into the dealership, in which we were told that even though we were under the warranty timeframe, they could not fix this major problem due to "outside influences". Instead of them taking the initiative to contact Audi Canada for help, they put that responsibility on us, the customers instead. After months of debating and calling, they finally agreed to fix our passenger side headlight. In the midst of fixing, they found out our driver side had the same problem developing, but once again refused to fix that, up to this day. This is completely ridiculous, as they should have helped us fix this huge issue without any hesitation. Furthermore, the service that we received from Jack Kassabian , Mark Wong and Denise from AUDI CANADA were mediocre at best, and was rude all around, making our visit and experience here very un enjoyable. We would recommend you to do your best to avoid this dealership and the brand “AUDI “ at all costs.
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#647320 Review #647320 is a subjective opinion of poster.
Audi Car
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
I leased a demo Audi a4 in 2008 that had 6,000km when I picked it up. When negotiating with the salesperson at Owasco Audi Denise, I said that I need a minimum of 75,000km on the lease and she mentioned that you are good with 75+6 =81,000km. I signed 2 documents when...
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#394559 Review #394559 is a subjective opinion of poster.
Audi Car

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