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Audi in Eatontown, New Jersey - Entitled attitude of service rep

1.0
Details
Ist time at this dealership..came in for recall install. Told rep my surprise at discovering no remote start option on key fob. He replied.." Audi assumes that people who buy this car have a garage"..how arrogant!
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Review
#1458822 Review #1458822 is a subjective opinion of poster.
Service
Audi Customer Care
I am a proud owner of Audi vehicle, because, in my opinion, Audi is one of the best cars one the roads today. That being said, I want to voice a complain about a service I have received at a Audi of Tulsa dealer when I took my 2011 Q5 premium plus 3.2 model for a...
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#1422900 Review #1422900 is a subjective opinion of poster.
Service
Audi Customer Care
I purchased and Audi from Audi in Eatontown new jersey. Part of the deal was taking off the summer tires that were on it (I purchased a car off the showroom) and replacing them with all season tires. They said this could be done but I couldn't have the car until the...
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Review
#1416723 Review #1416723 is a subjective opinion of poster.
Service
Audi Customer Care
THE WORST EVER.. horrible . i swear there's 1 person at all times answering calls becuase the wait is FOREVER ALWAYS... you suck *** Audi.. i hate you. i love my car though .. Take it deep you *** heads {{redacted}}.
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1 comment
EightCrestedPenguin
#1641742

Have the Same problem they did 45 minutes to answer I asked for a translator so I can better understand my protection and they hung up on me because I told the translator that he was a rock hit my windshield and she say you was Hailstorm so she kept arguing with me and they both can hangup

Review
#1392183 Review #1392183 is a subjective opinion of poster.
Service
Audi Customer Care
Cons
  • Waiting on hold forever every single time
Reason of review
Poor customer service
Loss
$5000

Harassed by Audi After they screwed up

After we paid off the A3 in January 2018, Audi sent a check for excise tax to township. Now they are harassing us for the money instead of the township. We explained it to them twice. But keep getting harassing notices. What incompetence.
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Review
#1288589 Review #1288589 is a subjective opinion of poster.
Service
Audi Customer Care
Reason of review
Problems with payment

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