Product: Audi Car Clear all filters (36 of 36 reviews match)
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2.0
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My name is Elena Geltzer. I am an owner of Audi Q3, 2015. I would like to share my terrible experience with Audi service in Fair Lawn, New Jersey. I was trying to get help from Audi USA and I was either ignored or getting treated with disrespect and rudeness. My...
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#791958 Review #791958 is a subjective opinion of poster.
Product
Audi Car
Reason of review
Poor customer service
1.0
Details
Purchased a vehicle in excess of £30K, 6 months warranty included.Faulty breaks and other faults supposed to have been corrected but car was returned with worse brake faults and they had hit the bumper which now needs painting!! Despite us trying now for 3 months to...
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#753030 Review #753030 is a subjective opinion of poster.
Product
Audi Car
Pros
  • Showroom
Cons
  • After sales service
  • Do not respond to emails
  • Lack of after-sales service
Reason of review
Warranty issue
Loss
$30000
Preferred solution
Deliver product or service ordered
Tags
  • Poor After-sales

Audi - Car Review from S, Sao Paulo

In Expocar Alcantara, Lisboa, Portugal, after broken engine, ordererd a new one for Audi A6 Avant (7/2009) 2.0 TDI 170 hp. This, after maintenance 500 kms before. After one and a half month waiting almost, detected need of a new peace, called 'volante do motor' in portuguese, that was not detected in maintenance, but even so, i ordered a new one, after one month and a week, told me the car was ok. Went there to get it, and right before leaving heard the same noise by the time i started the engine, as before, by the time i was told that needed a new ' volante do motor'. This started at 15th of June 2015, and i'm steel waiting for my car to be repaired. My car (42-HX-22) is in Expocar Alcantara, Lisbon, Portugal, located in Rua Luis de Camões, and since they already changed some things for new ones, and steel didn't know exactely were the problem is, i want to complain to you, Audi, because i really think this os not normal in an Audi service. Please try to know what is going on there, and answer this as soon as possible. Miguel Queiroz Santos miguel_qs@sapo.pt +351 969577877
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#696024 Review #696024 is a subjective opinion of poster.
Product
Audi Car
Reason of review
Poor customer service

Audi Q7 Complaints on Bad Service and Performance

I am Disha and I bought an Audi Q7 for Rs. 94 lakhs from Bengaluru, two years and four months back. The reason was its speed as I had to travel to different cities and it was a business requirement too. I bought two more Audis for my business officials and purpose. But my experience with Audi is very bad. The first Audi car of mine is Q7 and it is a little over two years old. I have spent Rs. 45 lakhs on my Q7 already for it to run efficiently. Currently, I gave the Audi for service purposes a month ago and I have still not got it back in spite of me paying the full amount. The excuse is that they are not able to get the automobile parts and it’s still to reach India from overseas. I now curse myself for my fleet of Audi. I have a Q3 and an A4 too which are also the same and I had spent huge amount of money on them just to keep them running. Along with the performance of the car, high maintenance cost and bad after sales and dealership services I still thought of keeping my cars. But I am not able to get my car back after giving it for servicing. So I regret my decision of buying the Audi cars and would not recommend anyone to buy such cars or any of Audi cars at all. My name is Disha and I am an established business woman of Bengaluru.
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#691067 Review #691067 is a subjective opinion of poster.
Product
Audi Car
Reason of review
Poor customer service
Loss
$40000
Tags
  • Audi Q7
  • Audi Dealers
  • Bangalore Audi Dealers

Audi Car Review

1.0
Details
Brought an Audi from this place worse thing I have ever done! Faulty car and what's worse they said they fixed it but hadn't! Their customer service is a sham! They completely disappear once you have purchased a car from them! Awful treatment and a car worth a pile of poo! Will be taking things further
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#670635 Review #670635 is a subjective opinion of poster.
Product
Audi Car
Reason of review
Poor customer service

Audi - Car Review from Markham, Ontario

1.0
Details
Our Q5 recently encountered a problem, with the front driver side/passenger side headlights cracking, which resulted in condensation build up in the housing. The warranty for our car states that it covers 80,000 KM, or 4 yrs which until August 2015, whichever comes first. Our car only has a mileage of 46,000 so we were covered under the warranty period. Brought the car into the dealership, in which we were told that even though we were under the warranty timeframe, they could not fix this major problem due to "outside influences". Instead of them taking the initiative to contact Audi Canada for help, they put that responsibility on us, the customers instead. After months of debating and calling, they finally agreed to fix our passenger side headlight. In the midst of fixing, they found out our driver side had the same problem developing, but once again refused to fix that, up to this day. This is completely ridiculous, as they should have helped us fix this huge issue without any hesitation. Furthermore, the service that we received from Jack Kassabian , Mark Wong and Denise from AUDI CANADA were mediocre at best, and was rude all around, making our visit and experience here very un enjoyable. We would recommend you to do your best to avoid this dealership and the brand “AUDI “ at all costs.
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#647320 Review #647320 is a subjective opinion of poster.
Product
Audi Car
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Let the company propose a solution
1.0
Details
Own an Audi A4 S Line 2.0 TDI, the higher range of the model. On 85000 miles, 6 years old, full service history, the engine broke down only to find that there was a manufacturing fault on the injection line. After much conversations and debate, Audi replaced the...
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#592492 Review #592492 is a subjective opinion of poster.
Product
Audi Car
Cons
  • Accountability
  • Manufacturing fault
  • Customer service
Reason of review
Poor customer service, bad quality, damaged
Loss
$2500
Preferred solution
Let the company propose a solution
Tags
  • poorquality
  • defective auto
  • Irresponsible
  • Manufacturing Defect
  • Engine Damage

Audi - Car Review from Centennial, Colorado

I purchased a CPO Audi A4 recently from a Denver Audi. The car is sound but do not expect to get any luxury amenities without the navigation system. For example: Blue Tooth included but it is not hands free since your contact list is not really loaded. This eliminates voice commands from being utilized. Backup cameras only exists with the navigation equipment and this makes sense how. Found cracks in windshield and they informed me they are filled. As if living in Colorado with sub zero temps will not cause they cracks to expand and shoot across the windshield. I can safely say Audi has lost a customer going forward.
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#535288 Review #535288 is a subjective opinion of poster.
Product
Audi Car
The lie and they lie and they continue to lie. I have been trying to buy a car from them for months (2). Every time I ring I am told a different story. Before you sign a lease with them understand that they get you then. If you want to trade a car in on another brand...
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2 comments
Anonymous
#1410090

Why lease if you wanted to buy the car You could have just got a auto loan from a bank or credit union and then pay it off when you have the funds

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#510209 Review #510209 is a subjective opinion of poster.
Product
Audi Car

Audi in Los Angeles, California - Flooding of rear floor of auto

My A6 Audi has a problem that I have never had with any brand of car that I have owned in the last 50 years. It mysteriously leaks under the carpet and seats causing odors and mold and making it undriveable. This has been ignored by Audi "Customer Care" for 1 1/2 years. They cannot obtain any records, dealerships close and purge records with NO accountability to customers. Even on management level, there is just such incredible incompetence and ignorance. They have admitted to not knowing what mold is and that it causes illness. They would have this car passed on to another buyer!! Audi of AMERICA!!!
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Review
#492528 Review #492528 is a subjective opinion of poster.
Product
Audi Car
Loss
$9000
Tags
  • poor-serivace