I am completely dissatisfied with my experience at Beechmont Audi in Beechmont, Ohio. I called on 7/12/12 to request that service check out my '03 Audi. I was trying to decide if I should keep it a little longer or trade it in now. I gave the service guy my name, PHONE #, etc., and was instructed to drop off my car that PM so he could look at it first thing in the morning. I did and I left the keys and wrote my PHONE # on the drop box envelope. I didn't hear from him, so I called him mid afternoon, 3PM, to find he had called a number I hadn't given him. It was too late to have any work done and I was charge $50+ for them to look at my car. I was annoyed at this but much more upset after I picked up the car. When I stopped and got out of the car, I saw a large dent in the right rear quarter panel. I went back and was told someone would call me on Monday. The person who called said I should file an insurance claim, that this was no different than if a car hit me at the grocery store. He didn't say "I'm sorry this happened", he didn't offer to help get the repairs done, he just gave me a "it's not our problem" attitude. I'm buying the VOLVO C70 and am never going back to Beechmont Audi again. This guy needs customer service skills and they need to take responsibility for what happens on their lot.